EHE Housing Case Manager

Broward House, Inc. is a not for profit social service agency serving Broward County with multiple programs for individuals infected and affected by HIV, homelessness, substance abuse and mental health issues. The population served is diverse in race, ethnicity, sexual orientation, gender and age.

SUMMARY

This position is responsible for coordinating and navigating housing solutions and social services to support individuals in the community with access to and adherence to housing options based on individual’s resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Engages, counsels, manages, motivates, and effectively works with high-risk, vulnerable patient population, including chemically dependent persons.
• Engages, counsels, manages, and effectively works with persons in crisis.
• Completes assessments of client’s strengths, needs, abilities, and preferences.
• Develops an individual plan of care and/or transition plan based on identified client’s needs.
• Provides direct support to clients in implementing activities to meet case plan goals and objectives.
• Arranges for services through linkage, referral, and navigation services.
• Provide support to initiate and follow through with appointments and requirement for health care and ancillary support services, including attending appointments.
• Provides HIV, STD, Medical Adherence and Risk Reduction Education to individuals.
• Guides clients in applying and accessing eligible benefits.
• Prepare and facilitate groups including life skills, social rehab and psycho educational.
• Supports clients in communication with external and internal providers.
• Meets with internal and external interdisciplinary treatment team members to coordinate client services and documents outcomes of meetings, including hospitals, health department and medical providers.
• Submits all documentation in an accurate and timely manner. Achieves and maintains program established productivity levels.
• Promotes program refinement, understands client/public need and effectively participates in all assigned meetings.
• Communicates with Hotels, Landlords and other emergency housing providers. 
• Maintains databases, data entry, data tracking systems and reports as assigned.
• Maintain procedures and organizational needs for the housing programs.
• Provides administrative support to program staff to streamline care to clients.
• Support clients in obtaining required program eligibility documents.
• Works alongside finance team to facilitate emergency housing payments.
• Participates in maintaining structure and order and necessary drills for the Client Services Center and document incidents, concerns, and observations.
• Attend and participate in staff meetings, program meetings, and staff training as determined by supervisor.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Excellent verbal and written communication skills with the ability to communicate with diverse populations in public settings.
• Have a solution focused approach to conflict and challenges.
• Ability to effectively engage and work in a stressful environment with high-risk, vulnerable client population and persons in crisis.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to maintain a strong sense of respect for confidentiality involving both clients and fellow employees.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to follow written and verbal instructions and meet established deadlines.
• Advanced knowledge computer skills required: Microsoft outlook email, office.
• Basic math skills required: addition, subtraction, multiplication, and division.
• Ability to work independently with minimal direction.
• Knowledge of Substance Abuse and Mental Health Symptoms and basic interventions
• Knowledge of basic risk reduction methods
• Basic Assessment Skills
• Basic individual intervention skills
• Ability to legally operate a motor vehicle and provide own transportation.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree
• Two years’ experience in Social Services, or equivalent experience
• Experience personally navigating system of care.
• Knowledge of HIV/AIDS and conducting Intervention / Prevention services with minority and at-risk populations preferred.

CERTIFICATES AND LICENSES

• HIV 500
• Valid Florida Driver’s License and proof of insurance required. 
• Must have on-going reliable transportation for work-related activities.

Important Notes

Applicants must submit to a Level 2 Background and Pre-employment Drug Screening. 

Broward House offers a comprehensive benefits program which includes the following: Health, dental, and vision coverage, Flexible Spending Account, short term and long term disability, 401k, and life insurance